Suggestions and Complaints

We welcome feedback from patients about our service. It is encouraging to receive compliments but also important that we learn from your experience to make improvements. Please put your comments in the box in the surgery, or email the practice manager via our online form

If you have any concerns about any aspect of our service, please let us know. Your GP, our practice manager or our reception staff will be happy to help. In most cases, concerns can be resolved quite easily.


If you feel we have not dealt with the issues you have raised as you would wish, you can write to the Primary Care team at Our Healthier South East London, PO BOX 64529, London SE1P 5LX